Shipping Policy
Effective Date: 13/02/2026
We work hard to ensure your order reaches you safely and as quickly as possible.
Please read the details below for information about processing times and delivery.
1. Delivery Area
We currently deliver to addresses within mainland United Kingdom.
Some remote locations (including parts of the Scottish Highlands and offshore areas) may experience extended delivery times or may not be eligible for delivery.
If this affects your order, we will contact you before dispatch.
2. Order Processing
Orders are processed Monday–Friday (excluding UK bank holidays).
Orders are usually dispatched within 1–3 working days.
Orders placed after 12:00pm may be processed the next working day.
3. Delivery Time
Estimated delivery time after dispatch is:
2–5 working days.
Delivery times are estimates and may vary depending on courier services and location.
4. Tracking
Where available, tracking details will be emailed once your order has been dispatched.
5. Multiple Parcels
Some orders may arrive in separate parcels if items are shipped from different fulfilment partners.
6. Fulfilment & Packaging
Orders may be dispatched directly from our UK fulfilment partners.
In some cases, packaging may display the manufacturer’s branding.
7. Delivery Issues
If your order has not arrived within the estimated timeframe, please contact:
8. Delivery costs are clearly displayed at checkout and match the prices submitted to Google Merchant Centre.
© 2026 Pawsome-Online
Pawsome-Online is a trading name of Mirosława Michalina Szcześniak, Sole Trader registered in the United Kingdom.
Business enquiries: shop@pawsome-online.co.uk
shop@pawsome-online.co.uk