Shipping Policy

Effective Date: 13/02/2026

We work hard to ensure your order reaches you safely and as quickly as possible.

Please read the details below for information about processing times and delivery.

1. Where We Deliver

We currently deliver to addresses within mainland United Kingdom.

Some remote locations (e.g. Scottish Highlands or certain offshore areas) may have extended delivery times or may not be eligible for delivery.

If this applies to your order, we will contact you before dispatch.

Orders are processed Monday–Friday (excluding UK bank holidays).

Orders placed before 12:00pm are usually processed the same working day.

Orders placed after this time will be processed the next working day.

3. Delivery Times

Estimated delivery time after dispatch is:

2–5 working days

Delivery times may vary depending on courier service and destination.

Where available, tracking details will be emailed once your order has been dispatched.

Some orders may arrive in separate parcels if items are shipped from different fulfilment centres.

Orders may be dispatched directly from our UK fulfilment partners.

In some cases, packaging may show the manufacturer’s brand name.

If your order has not arrived within the estimated timeframe, please contact:

Business Name: Pawsome-Online

Registered Sole Trader: Miroslawa Szczesniak

Location: Derby, England, United Kingdom

shop@pawsome-online.co.uk