1. Return Period

You may return an item within 14 days of receiving it, as long as it is unused, in original packaging, and in sellable condition.

2. How to Request a Return

Email shop@pawsome-online.co.uk with your:

• Order number

• Reason for return

• Photo (if item is faulty)

We’ll send return instructions within 1 business day.

3. Non-Returnable Items

We cannot accept returns on:

• Used products

• Items marked “Final Sale” or “Clearance”

• Perishable or hygiene-sensitive goods (e.g., opened grooming tools)

4. Refunds

Once your return is received and inspected, we’ll issue a full refund to your original payment method within 14 business days.

Shipping fees are non-refundable unless the item was defective or incorrect.

5. Exchanges

We do not offer direct exchanges. Please return the item for a refund and place a new order.

6. Damaged or Faulty Items

Please contact us within 48 hours of delivery with photos. We’ll refund the full amount to you. Or replace the item if it's possible.

7. Contact Us

For any return-related queries, email us at shop@pawsome-online.co.uk.

Returns & Refund Policy

Effective Date: 04/05/2024