We're always here for you - and your pets.
Whether you're wondering about a product, tracking an order, or just need friendly advice, our team is ready to help via email or live chat. No bots, just real pet lovers who cares.
Pawsome Help Is Just A Click!
WELCOME TO PAWSOME ONLINE
Need Help Now?
Try our FAQs page — we’ve answered the most common questions about orders, shipping, returns, and more.
🕒 Customer Support Hours
Our online store is open 24/7 for browsing and shopping.
Customer support is available during the following hours:
- Monday – Friday: 9:00 AM – 5:00 PM
- Saturday: 10:00 AM – 2:00 PM
- Sunday: Closed (but feel free to message us; we'll respond the next working day)
We aim to respond to all inquiries within 24 hours.
📬 Contact Us
We’re here to help! Whether you have questions about our products, need assistance with an order, or just want to say hello, feel free to reach out.
📞 How to Reach Us
-
Email: shop@pawsome-online.co.uk
-
Live Chat: Available on our website (bottom right corner)
📄 Additional Information
- Returns & Refunds: For details on returns and refunds, please visit our Returns & Refund Policy.
- Privacy Policy: Learn how we handle your data by reading our Privacy Policy.
- Terms & Conditions: Understand your rights as a customer by reviewing our Terms & Conditions.
📦 Shipping Information
We currently ship to addresses within the United Kingdom only.
🐾 Don’t Miss a Meow or Woof!
Sign up for tail-wagging updates, new arrivals, and exclusive blog tips straight to your inbox!