We're always here for you - and your pets.

Whether you're wondering about a product, tracking an order, or just need friendly advice, our team is ready to help via email or live chat.

No bots, just real pet lovers who cares.

Pawsome Help Is Just A Click!

WELCOME TO PAWSOME ONLINE

Try our FAQs page — we’ve answered the most common questions about orders, shipping, returns, and more.

🕒 Customer Support Hours

Our online store is open 24/7 for browsing and shopping.

Customer support is available during the following hours:

Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed (but feel free to message us; we'll respond the next working day)

We aim to respond within 24 hours (Monday–Friday).

We’re here to help!

Whether you have questions about our products, need assistance with an order, or just want to say hello, feel free to reach out.

Business Information

Pawsome-Online is a trading name of Mirosława Michalina Szcześniak, a UK sole trader based in Derby, United Kingdom.

Registered business address: 55A Cambridge Street, Spondon, Derby, DE21 7PZ, United Kingdom.

This is an online-only business. We do not operate a public retail premises.

For all enquiries, please contact us via:

• Contact form on this page

• Email: shop@pawsome-online.co.uk

• Live chat (bottom right corner)

Follow us on social media for updates, promotions, and more:

Returns & Refunds: For details on returns and refunds, please visit our Returns & Refund Policy .
Privacy Policy: Learn how we handle your data by reading our Privacy Policy .
Terms & Conditions: Understand your rights as a customer by reviewing our Terms & Conditions .

We currently ship to addresses within mainland United Kingdom only.

Orders are usually dispatched within 1–3 working days (Monday–Friday, excluding UK bank holidays).

Estimated delivery time is 2–5 working days after dispatch.

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Pawsome-Online is a trading name of Mirosława Michalina Szcześniak, Sole Trader registered in the United Kingdom.

shop@pawsome-online.co.uk