FAQ – Frequently Asked Questions

Last updated: 04/05/2025

Got questions?

We’ve got answers.

Below are the most common questions our UK customers ask about ordering from Pawsome-Online.

Pawsome-Online Support – Fast Answers, Easy Returns & UK Delivery 🚚

Have questions about shipping, returns, or how we work?

🎥 Watch this quick explainer to see why UK pet parents trust us — and how we make shopping stress-free from start to finish.

✅ Fast & Free UK delivery (2–5 working days)

✅ 14-day return window

✅ Secure checkout & live chat support

We’re here to make your shopping experience stress-free — because your pet deserves the best, and so do you.

🎉 Yes! New customers can enjoy 10% off their first order. The discount code is automatically emailed when you sign up to our newsletter.

🔁 We accept returns on most unused items, except clearance items and personalized products. For full details, visit our Returns Policy.

💳 Once the returned item has been received and inspected, refunds will be issued to your original payment method.

Please allow up to 14 business days for the refund to be processed.

🔍 Once your order is on the way, you’ll receive an email with a tracking number. If you need help, contact us at

shop@pawsome-online.co.uk

🚚 Orders are usually processed within 24 hours. Delivery typically takes 2–5 business days, depending on location.

📦 Shipping is completely FREE on all orders – no minimum spend required.

🛫 We currently ship to all addresses within the United Kingdom. Unfortunately, we do not offer international shipping at this time.

❓ Do you offer a discount for new customers?

❓ What’s your returns policy?

❓ How do I get a refund?

❓ How can I track my order?

❓ How long will my order take to arrive?

❓ How much is shipping?

❓ Where do you ship to?

Pawsome-Online is a registered business operated by Miroslawa Michalina Szczesniak, UK Sole Trader, Derby, United Kingdom.

shop@pawsome-online.co.uk