FAQ – Frequently Asked Questions

Last updated: 04/05/2025

Got questions?

We’ve got answers.

Below are the most common questions our UK customers ask about ordering from Pawsome Online.

Pawsome Online Support – Fast Answers, Easy Returns & UK Delivery 🚚

Have questions about shipping, returns, or how we work?

🎥 Watch this quick explainer to see why UK pet parents trust us — and how we make shopping stress-free from start to finish.

✅ Fast & Free UK delivery (2–5 working days)

✅ 14-day return window

✅ Secure checkout & live chat support

We’re here to make your shopping experience stress-free — because your pet deserves the best, and so do you.

🎉 Yes! New customers can enjoy 10% off their first order. The discount code is automatically emailed when you sign up to our newsletter.

🔁 We accept returns on most unused items, except clearance items and personalized products. For full details, visit our Returns Policy.

💳 Once we approve and inspect your return, we’ll process your refund to your original payment method within 7 business days.

🔍 Once your order is on the way, you’ll receive an email with a tracking number. If you need help, contact us at

shop@pawsome-online.co.uk

🚚 Orders are usually processed within 24 hours. Delivery typically takes 2–5 business days, depending on location.

📦 Shipping is completely FREE on all orders – no minimum spend required.

🛫 We currently ship to all addresses within the United Kingdom. Unfortunately, we do not offer international shipping at this time.

❓ Do you offer a discount for new customers?

❓ What’s your returns policy?

❓ How do I get a refund?

❓ How can I track my order?

❓ How long will my order take to arrive?

❓ How much is shipping?

❓ Where do you ship to?