FAQ – Frequently Asked Questions

❓ How do I get a refund?

💳 Once we approve and inspect your return, we’ll process your refund to your original payment method within 7 business days.

❓ What’s your returns policy?

🔁 We accept returns on most unused items, except clearance items and personalized products. For full details, visit our Returns Policy.

❓ Do you offer a discount for new customers?

🎉 Yes! New customers can enjoy 10% off their first order. The discount code is automatically emailed when you sign up to our newsletter.

FAQ

❓ Where do you ship to?

🛫 We currently ship to all addresses within the United Kingdom. Unfortunately, we do not offer international shipping at this time.

❓ How much is shipping?

📦 Shipping is completely FREE on all orders – no minimum spend required.

❓ How long will my order take to arrive?

🚚 Orders are usually processed within 24 hours. Delivery typically takes 2–5 business days, depending on location.

❓ How can I track my order?

🔍 Once your order is on the way, you’ll receive an email with a tracking number. If you need help, contact us at shop@pawsome-online.co.uk.

Frequently asked question

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Frequently asked question

This is text element. Double click this element to edit text. You can change size, position and all other parameters including background, border and many more. You can also enable animation for them so they will appear with selected effect on the page.

Frequently asked question

This is text element. Double click this element to edit text. You can change size, position and all other parameters including background, border and many more. You can also enable animation for them so they will appear with selected effect on the page.

Frequently asked question

This is text element. Double click this element to edit text. You can change size, position and all other parameters including background, border and many more. You can also enable animation for them so they will appear with selected effect on the page.

FAQ

Do you offer a discount for new customers?

Yes! New customers can enjoy 10% off their first order. The discount code is available on our homepage and is also sent to you after subscribing to our newsletter.

How do I get a refund?

Once we receive and inspect your return, we’ll process your refund to your original payment method within 14 business days.

What’s your returns policy?

We accept returns on most unused items, except clearance items, opened grooming products, or hygiene-sensitive goods. See full list in our Returns Policy.

Do you have physical stores?

Not yet — we are an online-only pet boutique based in the UK. This helps us keep prices fair and offer free delivery.

Is your website secure?

Yes — we use SSL encryption, and all payments are processed securely via Payhip and trusted providers like PayPal and Stripe.

Where do you ship to?

We currently ship to all addresses within the United Kingdom. Unfortunately, we do not offer international shipping at this time.

How much is shipping?

Shipping is completely FREE on all orders — no minimum spend required.

How long will my order take to arrive?

Orders are usually processed within 1–3 working days. Delivery typically takes 2–5 business days via standard UK carriers.

How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number (if available). You can contact us anytime for updates at shop@pawsome-online.co.uk.