Last updated: 04/05/2025
Got questions?
We’ve got answers.
Below are the most common questions our UK customers ask about ordering from Pawsome Online.
Have questions about shipping, returns, or how we work?
🎥 Watch this quick explainer to see why UK pet parents trust us — and how we make shopping stress-free from start to finish.
✅ Fast & Free UK delivery (2–5 working days)
✅ 14-day return window
✅ Secure checkout & live chat support
We’re here to make your shopping experience stress-free — because your pet deserves the best, and so do you.
📩 Contact us anytime: https://pawsome-online.co.uk/contact
🎉 Yes! New customers can enjoy 10% off their first order. The discount code is automatically emailed when you sign up to our newsletter.
🔁 We accept returns on most unused items, except clearance items and personalized products. For full details, visit our Returns Policy.
💳 Once we approve and inspect your return, we’ll process your refund to your original payment method within 7 business days.
🔍 Once your order is on the way, you’ll receive an email with a tracking number. If you need help, contact us at
shop@pawsome-online.co.uk
🚚 Orders are usually processed within 24 hours. Delivery typically takes 2–5 business days, depending on location.
📦 Shipping is completely FREE on all orders – no minimum spend required.
🛫 We currently ship to all addresses within the United Kingdom. Unfortunately, we do not offer international shipping at this time.
❓ Do you offer a discount for new customers?
❓ What’s your returns policy?
❓ How do I get a refund?
❓ How can I track my order?
❓ How long will my order take to arrive?
❓ How much is shipping?
❓ Where do you ship to?